Real-time NetSuite Listener Execution Context

Mike Zareno

• March 25, 2023 20:55

I am capturing NetSuite Item Receipt transactions fine when the transaction is edited in the UI. However, I am not triggering the capture when the "Refund" button on the transaction is pressed. Values in the record do change (status = "Refunded", for example) but integrator.io doesn't capture it. I've tried other execution contexts short of building a workflow solely to trigger the capture. 

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  Tyler Lamparter Principal Product Manager

  • March 30, 2023 23:59

  

  

  

  

  

  Mike Zareno are you refunding off of a return authorization? The issue is more due to NetSuite not generating user events for RMAs when that button is pressed. As a work around, you could set the trigger to be when a credit memo is made, then have a lookup in your flow step to get details about the RMA it was created from. Additionally, you could follow some of the suggestions in this reddit thread: https://www.reddit.com/r/Netsuite/comments/zshuxb/trigger_script_or_workflow_on_po_receive_button/. The jist is you could create a fake refund button that performs some action to update the RMA, then calls the real refund button within the script. I've done the same thing in the past for the receive button. 

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