Real-time NetSuite Listener Execution Context

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  • Tyler Lamparter Principal Product Manager
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    Mike Zareno are you refunding off of a return authorization? The issue is more due to NetSuite not generating user events for RMAs when that button is pressed. As a work around, you could set the trigger to be when a credit memo is made, then have a lookup in your flow step to get details about the RMA it was created from. Additionally, you could follow some of the suggestions in this reddit thread: https://www.reddit.com/r/Netsuite/comments/zshuxb/trigger_script_or_workflow_on_po_receive_button/. The jist is you could create a fake refund button that performs some action to update the RMA, then calls the real refund button within the script. I've done the same thing in the past for the receive button. 

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