Shopify Gift Card Redemption Effecting Tax in NetSuite

Rhett Frei

• March 31, 2023 21:51

Hi, 

We just launched our Shopify store and having some issues with gift card redemption. 

I made a Payment item in Netsuite and set that item to be used in the Celigo settings. The problem is that this method effects the subtotal amount on our order which causes Avalara to calculate the incorrect tax amount in NetSuite. 

If I don't set the payment item in Celigo then the gift card use doesn't get recorded back to NetSuite. 

Is anyone also using Avalara and have a method for recording gift card use properly? 

 

Thank you for your help

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  Saikumar Rachamalla Principal Technical Writer

  • April 03, 2023 07:12

  Hi, Rhett Frei could you please raise a support ticket with enough information so that our team can assist you in resolving this issue? Refer to this article for submitting a support ticket. Thanks!

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