FBA Orders Payment Pending Included in Payout

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Justin Bodin
Updated
Celigo University Level 4: Legendary
Great Answer
Engaged

Does anyone else get payouts from Amazon that periodically include FBA orders in "Payment Pending" status?

I'm not sure why Amazon would pay me for orders which they have not collected from the customer for and which we have not shipped.

Not sure of the best approach to handle these orders during the settlement flow since I can't seem to get them into NetSuite in this status.

Thanks for any insight!

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    Balasubramanian Mahadevan
    Community manager Senior Technical Writer
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    Celigo University Level 2: Seasoned

    Hi Justin Bodin. Thank you for contacting us with your query. Our development team is looking into your query and we will provide you with an update at the earliest. 

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    Balasubramanian Mahadevan
    Community manager Senior Technical Writer
    Engaged
    Celigo University Level 2: Seasoned

    Justin Bodin I have created a ticket with the support team with ticket # 182436 to help with your query. Also request you to share a settlement report with payouts having the "Payment Pending" status so that our development team can analyze and find a solution for your query.

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    Denver Briem
    Engaged

    Is there a solution for this, as we have the same issue.

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    Justin Bodin
    (Edited )
    Celigo University Level 4: Legendary
    Great Answer
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    Denver Briem short answer is no. Celigo pointed me to it being an issue with Amazon. Amazon opened a ticket, but still not resolved.

    You might find this interesting (From this Amazon Help article: https://sellercentral.amazon.com/help/hub/reference/40571):

    Here are some of the most common reasons for orders being in Pending status:

    • Amazon has been unable to obtain authorization for the buyer's credit card.
    • The buyer selected convenience store payment but hasn't completed the payment.
    • For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
    • For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show Pending status.
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    Denver Briem
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    @Justin Bodin Thanks for your reply.  Hopefully they can figure something out. It would be nice to filter/isolate these orders from the error logs on the flow so I don't have to keep looking them up.  Even the ability to cancel the order on Seller Central would be nice being that they are several months old.

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    Justin Bodin
    Celigo University Level 4: Legendary
    Great Answer
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    No problem, and I agree. These orders are a recon nightmare.

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    Justin Bodin
    Celigo University Level 4: Legendary
    Great Answer
    Engaged

    Even the ability to cancel the order on Seller Central would be nice being that they are several months old.

    But what you will find is the remaining part of the order that did not ship originally can be shipped days, weeks, or even months later. At least this is true in one of my accounts.

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