How does Celigo handle refunds for unfilled items?

Pablo Cantero

• April 28, 2023 23:52

For Cash Sales created from Shopify orders that are unfulfilled, how does Celigo handle cash refunds? NetSuite requires a location, otherwise, it fails with "Multi-location Inventory Error (MLI_LOCATION_REQUIRED"

 

The items only get a location after they are fulfilled. 

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  Mina Banoub Strategic Partner

  • May 01, 2023 13:28

  

  

  

  Hi Pablo, 

  You can set a default refund location on the main settings page that should address this issue. Alternatively, you might be able to add a mapping on the flow to better customize how it selects a location to use for the refund.

  

  

  Best, Mina

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