Settlement Flow - Refund Step: Refund Issued Before Order Payment Received



  • Dusanapudi Sai Kalyan QA Engineer
    Celigo University Level 4: Legendary

    Hi Justin , 

    The payment might be in previous settlement report which did not got processed due to some error.

    You can check whether the previous settlement has this order in it and in NetSuite Celigo Settlement Summary Record Under Transactions Tab check whether the Order and Refund record got created for the order id or not and if it is available then open the Refund record and check whether it has any ERROR CODE and ERROR MESSAGE in it. 

    Thank you

  • Justin Bodin
    Celigo University Level 4: Legendary
    Great Answer

    Hi Dusanapudi,

    In these cases, that is not the issue. First thing I checked was in Amazon Seller Central under the Payments reports. Finding this transaction there shows that the payment is deferred since it's an order where the customer has been invoiced and has some kind of post-pay terms. So we know until customer pays, then payment will not come to us from Amazon.


  • Balasubramanian Mahadevan Community manager Senior Technical Writer
    Celigo University Level 2: Seasoned

    Hi Justin Bodin, thank you for your patience and apologies for the delayed response. Request you to create a support ticket for this so that the support team can do a deep-dive into the issue and find the solution for your issue.


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