Settlement Flow - Refund Step: Refund Issued Before Order Payment Received

Justin Bodin

• September 01, 2023 15:06

Hey all,

Regarding the refund step of the settlement flow, does anyone else periodically receive refunds for orders which they have not yet been paid for? In my case, the FBA order has deferred payment because it's an invoiced order.

Celigo error on the refund flow (specifically at the "NetSuite Credit Memo Import" step) looks like this:

Credit Memo not created. Invoice is not paid sufficiently to process refund. Invoice status: open, Amount Paid in NetSuite: 0, Amazon Refundable Amount: 1.8. Settlement details: Settlement Id# 123456789, Amazon AFN Order# 111-123456-123456789.

In this case it's a small $1.80 refund for the shipping amount that was charged on the order.

Anyway, just wondering how others might deal with this.

I manually create the credit memo from the related invoice in NS. Then create the customer deposit and apply the CM to it. Then update the custom settlement transaction with the deposit #. Then run the settlement summary update flow. So that that I can then run the journal entry flow.

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  Dusanapudi Sai Kalyan QA Engineer

  • September 06, 2023 11:22

  

  Hi Justin , 

  The payment might be in previous settlement report which did not got processed due to some error.

  You can check whether the previous settlement has this order in it and in NetSuite Celigo Settlement Summary Record Under Transactions Tab check whether the Order and Refund record got created for the order id or not and if it is available then open the Refund record and check whether it has any ERROR CODE and ERROR MESSAGE in it. 

  Thank you

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  Justin Bodin

  • September 06, 2023 12:43

  

  

  

  Hi Dusanapudi,

  In these cases, that is not the issue. First thing I checked was in Amazon Seller Central under the Payments reports. Finding this transaction there shows that the payment is deferred since it's an order where the customer has been invoiced and has some kind of post-pay terms. So we know until customer pays, then payment will not come to us from Amazon.

  Thanks.

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  Balasubramanian Mahadevan Community manager Senior Technical Writer

  • September 12, 2023 14:18

  

  

  Hi Justin Bodin, thank you for your patience and apologies for the delayed response. Request you to create a support ticket for this so that the support team can do a deep-dive into the issue and find the solution for your issue.

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