Error when creating Credit Memo : Please configure the inventory detail for this line.

Aishwarya M J Referral Partner

• October 30, 2023 11:57

Hi,

I am getting the error "Failed to save record because Please configure the inventory detail for this line." , in the Credit memo creation of the flow NetSuite Settlement Transaction to NetSuite Refund Add. 

I have tried to add the sub record mapping for InventoryDetail.The Quantity in Credit Memo Import step is hardcoded as zero, but NetSuite will not allow to set zero as Quantity for Inventory detail. And the quantity in credit memo line and its inventory detail must be equal also. Due to this I'm unale to set the inventory detail subrecord.

Can anyone share suggestions to resolve this issue?

Thanks

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• 

  Balasubramanian Mahadevan Community manager Senior Technical Writer

  • November 01, 2023 08:42
  • Edited

  

  

  Aishwarya M J I see that our support team has addressed your issue. Hope their resolution helped resolve your issue. I am summarizing their resolution for other users who may have a similar question w.r.t. credit memos and inventory details:

  "The settlement flows are based on the settlement reports from Amazon. In the prebuilt Integration App, the credit memos are non-inventory-impacting because refund quantities are not available in the settlement report.
   
  Our Product team also does not recommend changing the default quantity mapping because this would affect and interrupt backend processes, particularly with items that require inventory details.
   
  Please note that custom flows are available should you want solutions that are scoped to fit your specific use case and business needs."

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