Trouble with Netsuite File Import - "This record already exists"

Comments

5 comments

  • Tyler Lamparter Principal Product Manager
    Awesome Follow-up
    Engaged
    Top Contributor
    Answer Pro
    Celigo University Level 4: Legendary

    Nuri Ensing are you trying to put files with the same name into the same folder? Two files with the same name can't live in the same file cabinet folder. Maybe try adding a timestamp to the filename?

    0
  • Nuri Ensing NetSuite Integration Whiz
    Celigo University Level 4: Legendary
    Awesome Follow-up
    Engaged

    I believed that I already used unique filenames since we typically receive them with a uuid code, such as s5rk7xws-114i-j74p-i1ee-sj40w7ls7q8g.png and I must have missed seeing the duplicate file in NetSuite as I tried to find it in the wrong list.  To address this, I've added a timestamp before the filename and set it to only add, which for now resolved the error. Thanks for the suggestion, Tyler!

    0
  • Nuri Ensing NetSuite Integration Whiz
    Celigo University Level 4: Legendary
    Awesome Follow-up
    Engaged

    The problem still seems to occur even while having the timestamps, see screenshot below.
    However when I retry the errors it will create them:

    the files are getting saved like this:

    0
  • Tyler Lamparter Principal Product Manager
    Awesome Follow-up
    Engaged
    Top Contributor
    Answer Pro
    Celigo University Level 4: Legendary

    Nuri Ensing could you open a support ticket? I'm unable to reproduce this.

    0
  • Nuri Ensing NetSuite Integration Whiz
    Celigo University Level 4: Legendary
    Awesome Follow-up
    Engaged

    Thanks Tyler Lamparter I have created a support ticket with the info you need.

    0

Please sign in to leave a comment.