Failed to export Matrix Item# {ParentItemId} (Id: {ParentInternalID}) | Invalid Format for Matrix option. Use \"--\"

Sujit Desai

• December 22, 2023 21:41

When previewing the data in the Celigo NetSuite Export for the Matrix Item Flow I get the following error message:

{
  "page_of_records": [
    {
      "record": {
        "code": "shopify_matrix_item_export_error",
        "message": "Failed to export Matrix Item# {ParentItemId} (Id: {ParentInternalID}) | Invalid Format for Matrix option. Use \"--\"",
        "source": "pre_send_hook_ss",
        "resolved": false,
        "occurredAt": <TimeStamp>
      }
    }
  ]
}

I was using following matrix formatting format {itemid}-{custitem_<size>}
I am tried to follow the error message and change the matrix naming convention in Netsuite under Items >> Accounting tab to the following {itemid}--{custitem_<size>} (notice that I changed from '-' to '--':

Still the error is persistent. Anyone in the community experienced the same error before?

0

• 

  Divyam Kapoor Lead Engineer

  • December 26, 2023 13:01

  Hi Sujit,

  You need to use it int he below format ->
  {itemid}-{custitemxx}

  Also I have seen this issue when we don't the set the shopify variation theme.

  Can you try the above internally and confirm if that helps.

  0

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