Issue with French characters when previewing from FTP Source Tile.

Comments

5 comments

  • Official comment
    Rohit Prasad Senior Product Manager
    Celigo University Level 4: Legendary

    Hi Raul Bernales,

    Thank you for reaching out.

    I tried creating a new export and uploaded a sample file that had French characters and I was successfully able to parse.

    I suggest creating a new export trying to choose the file and doing a preview. 

    UPDATED: It's a known limitation that the platform preview always uses UTF-8 encoding, and it's not possible to change the encoding in the interface itself. (Presumably, we were unable to reproduce the issue because we copied the text below from the Help Center Community, which also displays the UTF-8 character set.) We recommend proceeding with the assumption that the encoding that you selected in the export/import step is correct and then validating the end result in the app where the text values are imported.

  • Stephen Brandt Documentation Manager Community moderator
    Engaged
    Great Answer
    Top Contributor
    Celigo University Level 3: Master

    Hi, Raul. I ran your question past a solutions consultant based in France, and he was unable to reproduce the issue with the JSON you provided above. 

    He did suggest re-uploading the sample file – and not placing the file on FTP – for your testing.
    The 'preview' takes the sample file uploaded below:

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  • Raul Bernales
    Celigo University Level 2: Seasoned
    Engaged
    Awesome Follow-up

    Hi Stephen,

    I've tried one to no avail.  I'm still getting those characters.  Let me know if I'm missing a step.  Thanks!

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  • Raul Bernales
    Celigo University Level 2: Seasoned
    Engaged
    Awesome Follow-up

    Team:  Just want to thank everyone for their help.  You are all correct that there is nothing wrong on Celigo's end.  The root cause of the problem was our dealer when switching their computer language from "Canada, French" to "USA English".  Many thanks again for all your help and have a great day.

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  • Stephen Brandt Documentation Manager Community moderator
    Engaged
    Great Answer
    Top Contributor
    Celigo University Level 3: Master

    Thanks for the update, Raul. Glad to hear it. 

    For any other readers, too, I would like to point your attention to a similar report from a customer that was fixed in the January 17, 2024 (EU) release

    • Export previews failed to properly display extended characters, resulting in missing data
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