Bug in Shopify transaction to NetSuite customer deposit (add)

David Gollom Strategic Partner

• August 02, 2024 21:49

Hi,

The Shopify transaction to NetSuite customer deposit (add) process has a bug in it.  When POS orders from Shopify create Cash Sale records in NetSuite the associated shopify Transaction record should not be sent to the deposit creation flow. Is there a way to prevent this?  It's generating invalid transaction errors since you can't create a customer deposit on a Cash Sale in NetSuite.

 

0

• Official comment

  

  Saikumar Rachamalla Docs Team Lead Principal Technical Writer

  • August 07, 2024 11:41

  David Gollom, kindly create a support ticket so that our support staff can conduct a detailed analysis and provide a solution. From the product team’s perspective, we will add this request to our backlog and evaluate its priority.
  Thank you!
• 

  Nilesh Kumar Senior Product Manager

  • August 06, 2024 06:30

  

  

  Hi David Gollom

  Thanks for bringing this to us.
  For POS Orders in the /transactions.json we have a check for source_name = 'POS'. In case the value of the source_name is not set to 'POS', the Cash Deposit flow is getting triggered. 
  
  As a workaround to ignore importing all POS orders as cash sales in NetSuite we can set a input filter : 'record.device_id' is empty in NetSuite bubble in the "Shopify transaction to NetSuite customer deposit (add) flow".
  We would suggest to raise a support ticket to get the workaround implemented.
  
  Regards,
  Nilesh

  0
• 

  David Gollom Strategic Partner

  • August 06, 2024 15:30

  

  

  

  

  

  Hi Nilesh,

  Thanks for the work around. I'll get that implemented.

  0
• 

  David Gollom Strategic Partner

  • August 06, 2024 16:18

  

  

  

  

  

  For one of my clients, they do buy in store and ship to home transactions. For this use case, they do need the POS transaction to post a Sales Order and Deposit.  So, the device_id filter won't work for them.  It would be good to get this bug fixed. 

  thanks. 

  0

Please sign in to leave a comment.