Datalake Integration From ZenDesk
I am trying to build a Datalake flow from ZenDesk→AWS S3 similar to the one Tyler Lamparter built for Salesforce, but am having issues designing it and doing it within one integration flow.
In short, I want to grab all new and existing tickets from ZD and send them to AWS S3 on a nightly basis. I also want to check for any updates to existing tickets and send those as part of the same integration, but am having issues designing how to go about doing all of this in one integration and thinking this may need to be two separate ones. Would love any help that can be offered on accomplishing this!
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Dave Guderian what's the issue you're having? It should just be one export to get tickets on a delta and an import to load to S3.
https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#list-tickets
Thanks Tyler. I was definitely making this more complicated.
So…. one export step to “Export All” using
GET /api/v2/tickets, and then change the export to “Delta”, correct?Dave Guderian yeah that should do it. You should use this setup though, the current Zendesk form view hasn't migrated to the new framework so it does reference some outdated configurations.
Awesome. Thanks so much Tyler. You're the best!
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