Linking RMA to Customer Refund and Credit Memo - Shopify Netsuite Celigo IA
Problem Statement: We need guidance on linking RMA records created by custom flow to the Customer Refund and Credit Memo created by Celigo.
Current Process Overview:
1. Shopify Integration (IA):
Orders sync from Shopify to NetSuite as Sales Orders + Customer Deposits.
Item Fulfillment is manually created in NetSuite and synced to Shopify.
NetSuite Auto Billing generates an Invoice and applies the Customer Deposit.
2. Return Management (Return GO): (Custom Flows)
RMAs are created in Return GO and synced to NetSuite. (Here Created From is Netsuite Sales Order created by Celigo IA)
Item Receipts are created in NetSuite, updating the RMA status in Return GO to “Received.”
3. Refund Process: (Return GO and Shopify are integrated)
Refund transactions sync to NetSuite via Celigo IA Refund, creating:
A Customer Refund.
A Credit Memo applied to the Invoice.
Issue:
The RMA status is showing as "Refund Pending." We need guidance on how to properly link the RMA to the Customer Refund and Credit Memo created by Celigo IA.
Comments
Please sign in to leave a comment.