Unknown error: search key

James K

• July 23, 2020 21:46

Hello!

I just started seeing this error by the dozens a few days ago on flows that previously did not report it.

"Unable to process lookup search key for field \"Id\": Missing helper: \"id\""

I am unable to ascertain it's meaning, as all the json blocks have id fields. It happens on unrelated flows, one for opportunity to order, SalesForce to NetStuite, the other on NS item to SF product. If I do a retry, it seems to resolve. 

Thanks for your insight!

Jim

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  Courtney Jordan Experience Strategy & Design Director Community moderator

  • July 23, 2020 23:42

  

  

  

  Hi James K (aka Jim :). ),

  Thanks for letting us know about this. We're not sure on this, so we've created a support ticket for this for you - can you please add detail to this ticket? Thanks so much and have a great day!

   

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  N D

  • July 27, 2020 11:44

  Hello

   

  I am also facing similar error in  NetSuite Transaction Financials to Salesforce Financials Flow

  "Unable to process lookup search key for field \"celigo_sfnsio__Account__c\": Missing helper: \"id\""

  Let me know how to fix this

  Regards

  ND

   

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  Courtney Jordan Experience Strategy & Design Director Community moderator

  • July 27, 2020 13:25

  

  

  

  Hi N D,

  We don't have an answer on this yet. Could you submit a support ticket on this? We'll post the answer as soon as we know more. Thanks!

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