Missing shopify orders in Netsuite

Anthony Rosenkrantz

• August 18, 2020 17:15

When using the Shopify-Netsuite scheduled (especially POS transactions) not all orders get sent to Netsuite ,  as the flow does not always process refund/partially refunded transactions.    (POS transactions statuses change too fast for Celigo).

 

 

 

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  padma jinka

  • August 19, 2020 15:29
  • Edited

  Anthony Rosenkrantz You are correct. The flow is designed to pull orders with financial status "authorized/paid". If the status of the order changes earlier to job run, it will be ignored. I will add it as an enhancement to the backlog. But as a quick win, I recommend to enable real time flow either "Shopify order to NetSuite Order add" or "Shopify order to NetSuite CashSale add" also, these POS orders wouldn't get missed with it. 

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