UPDATED: NetSuite bundle updates for 20038 bundle temporarily paused (NetSuite assistant does not launch)

Courtney Jordan Experience Strategy & Design Director Community moderator

• October 13, 2020 16:04
• Edited

UPDATE: We are facing some issues with NetSuite managed bundle updates for the 20038 bundle and have paused pushing them to customers with bundles installed in NetSuite Production accounts. We will resume pushing updates beginning March 5 over a period of weeks so as not to compromise performance. 

Issue resolved in 20038 bundle: Due to changes coming from NetSuite and Google Chrome, our NetSuite assistant form is no longer launching on later versions of Chrome, including Chrome 85.0.4183.121 (Official Build) (64-bit) or Firefox. A 20038 bundle was created to address these changes.

To request a Production bundle update sooner than the scheduled push

1. Locate your NetSuite ID. It appears as the subdomain in your URL:
   
2. In the NetSuite Omni-search bar, search “page: installed bundles”.
3. Open a support ticket and include the following information:

• Your NetSuite ID
• The bundle name(s) and ID(s).

Note: Celigo only manages bundles installed in the NetSuite Production accounts. Your company’s NetSuite administrator can update Celigo bundles in a Sandbox environment.

See this community post if you have trouble launching NetSuite Assistant in Chrome.

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  Sean O'Hare

  • February 27, 2021 16:47

  We are on Chrome Version 88.0.4324.182 (Official Build) (64-bit) please advise how to 'work around' this in testing directly in an integration job.

   

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  Kate Larson Senior UX Researcher Community moderator

  • March 01, 2021 18:07
  • Edited

  Thanks for your post, Sean O'Hare. I see you have an open support ticket on this as well. We have discovered an issue with the 20038 bundle and our working to resolve it. Can you please let me know your NS account ID so that we can prioritize your account for updates?

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  Kate Larson Senior UX Researcher Community moderator

  • March 02, 2021 16:52

  Moderator Note: To prevent confusion, two similar articles on this topic were merged. Customers who expressed need for the bundle on the removed article ("UPDATED: NetSuite assistant NetSuite bundle update delay") included:

  • Juan Romualdo reported that using an alternate browser (Edge) resolves the issue for now
  • Huajing Li reported that it was working now.
  • Michael Buhrley reported issues after the bundle was updated.
    
    

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