Installation into Sandbox issue
We are having an issue with a new installation into a Sandbox. All was working fine but we had to refresh the Netsuite Sandbox - now we cannot get the installation to complete.
The integrator.io bundle is installed into production so comes over on the refresh of SB.
We run through the installation steps and all is well until the final step 6 Install Salesforce SuiteApp in NetSuite
We get an option INSTALL which takes us to Netsuite and the Netsuite Salesforce Integration App which displays a status of Installed within Netsuite.
In the Celigo install steps we now have an option to " VERIFY" and if this is selected we get the error message "Celigo Product Bundle not installed in NetSuite. Please install and try again"
We have uninstalled and tried everything again but the same message. Any suggestions appreciated
Comments
Hi Rosemol,
You are facing the issue in Sandbox? Is the store available in Production and on refresh not getting added in Sandbox?
Or it is a new store that you are trying to add? Was the integration installed successfully?
Update on this post - this has been raised as a Case and looked at by Celigo technician. The issue seems to have been caused by the Salesforce-Celigo App having an error when installed into Netsuite. The Netsuite support team has been notified to remove the App from the Netsuite Sandbox and so allowing a normal install of the app into Netsuite. So the issue is Netsuite has data that indicates the app has been installed - but the IO in Celigo cannot locate the required data and entities.
Will update as more information comes to light
Hi Richard Holden,
Please mention how you solved this issue. I'm facing the same issue while adding new store in eBay NetSuite Integration.
Thanks
Hi Divyanshu Chhapia,
Thank you so much for your reply.
I was trying to add a new eBay store to sandbox. I could resolve the issue after re-authorizing the NetSuite connection.
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