Multiple Shopify Stores to NetSuite environment and customers.

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JC Romualdo
Celigo University Level 1: Skilled

1 NetSuite Instance (3 Shopify Stores same NetSuite)
- Shopify Store #1
- Shopify Store #2
- Shopify Store #3

Different customer base or at least that is the intention behind it. Can't really stop them from buying in at least 2 stores.

Issue:

If you place an order on Shopify Store #2 but the customer already exists in NetSuite because they placed an order before in Shopify #1 the flow fails because of the email address or something that ties back to that NetSuite customer.

Any way around this? Best solution?

1

Comments

1 comment
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    Courtney Jordan
    Experience Strategy & Design Director Community moderator
    Celigo University Level 4: Legendary
    Awesome Follow-up
    Top Contributor

    Hi JC Romualdo,

    You can try to adjust your identification logic for your customer sync, but this is a more advanced modification so if this isn't something you're familiar with, we suggest you file a support ticket so that they can help you with this. 

    -1

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