Shopify - Filtering in Refund flow

Michelle

• November 03, 2020 10:06

When there is an option in order to filter out orders based on their status/ transaction information (like gateway), why there is no such option to filter Refunds flow? 

 

As when the orders are only imported only when they are fulfilled or paid, the subsequently cancelled order ("refund") should not be imported. Right now errors are recurring in the Refund flows as "Unable to find the Shopify order" as they are filtered.

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• Official comment

  

  Praveen Kumar Reddy Basani Product Manager

  • November 11, 2020 04:28

  

  

  

  Hi Michelle,

  Thank you for reaching out. You can add an input filter to the import of the refund flow to exclude/include records based on criteria. Right now, this filter has limited fields and we are working to add more in the coming releases for the Users. Please log a support case so our team can fix this for you from our end.

  For more details on Filters: https://docs.celigo.com/hc/en-us/articles/360025927811-Apply-filters#ImportFilters
• 

  Courtney Jordan Experience Strategy & Design Director Community moderator

  • November 10, 2020 19:22

  

  

  

  Hi Michelle,
  We've been looking into this with our Shopify experts and our PM Praveen will be responding here shortly. Didn't want you to think we had missed your message. Thank you so much for letting us know about this need!

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