FTP - Multiple items are not being uploaded

Comments

7 comments

  • Courtney Jordan Experience Strategy & Design Director Community moderator
    Celigo University Level 4: Legendary
    Awesome Follow-up
    Top Contributor

    Hi Paul Navarrete,

    Could you check your item mappings and see if the Use first row checkbox was automatically checked? It should be unchecked. You could also try unchecking Group rows on the export. Let us know if that works!

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  • Paul Navarrete

    The unchecking the Use first row fixed it.

    Thanks!

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  • Courtney Jordan Experience Strategy & Design Director Community moderator
    Celigo University Level 4: Legendary
    Awesome Follow-up
    Top Contributor

    Great! Thanks for letting us know, Paul Navarrete

    0
  • Emily Minck

    Follow up question. I am experiencing same issue. Can you explain where to find the "Use First Row" Check box or what needs to be mapped at the item level to make sure this is unchecked. 

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  • Rohit Prasad Senior Product Manager
    Celigo University Level 4: Legendary

    Hi Emily Minck,

    In order to use the option you need to Group records in your export.

    Then in the import mapping, this field (state in example) needs to be mapped as Item sublist (shown below)

    You can then use "Use first row" from the gearbox to update the destination sublist fields using only the value of the first sublist retrieved for the record. Alternatively, you can uncheck this checkbox for your use case. 

    Please let us know if you have any more questions or concerns.

    Best Regards,

    Rohit Prasad

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  • Emily Minck

    Hello 

    Though I appreciate your response, my account doesn't have this check box available at the item level mapping. I currently have a case open hopefully I will be able to figure it out with them.

    Thanks
    Em

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  • Balasubramanian Mahadevan Community manager Senior Technical Writer
    Engaged
    Celigo University Level 2: Seasoned

    Hi Emily Minck, I notice that you have raised a support ticket and our support team is trying to get in contact with you to resolve this issue. Request you to connect with them, based on your availability, so that they can help.

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