Mapping custom fields on NetSuite Item Fulfillments?

Jake Naydock

• February 24, 2021 15:20

Hello,

I'm trying to map an "Actual Shipping Carrier" custom field in the Fulfillment from NetSuite - Amazon flow. This field exactly matches the format that we need to enter "CarrierCode" in for Amazon, versus the native NetSuite field "Shipping Carrier" which includes extra information.

It seems that no matter what I try, I cannot get this custom field to map. The dropdowns will only show standard fields. I tried entering the field ID from NetSuite into the mapping and I always get an error saying "Field Not Found".

Is it possible to map custom fields in a fulfillment flow? So far I have not been able to map any custom fields on fulfillment flows coming from NetSuite, regardless of what I'm integrating with. Any help or clarification would be appreciated.

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  Kate Larson Senior UX Researcher Community moderator

  • February 25, 2021 19:08
  • Edited

  Hi Jake,
  Engineering suggests this workaround:
  Uncheck the 'Automate shipment carrier mapping' and set the ShippingCarrierCode mapping directly. If the setting is checked, then the ShippingCarrierCode value will be derived from the ShippingMethod node.

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  Kate Larson Senior UX Researcher Community moderator

  • February 25, 2021 19:23
  • Edited

  Hi Jake,
  Yes, it is possible to map custom fields in a fulfillment flow. My recommendation is that you sign up for an office hours session where one of our solution consultants can help troubleshoot. We are aware that there may be an issue with mapping to CarrierCode specifically and this is in our engineering team's queue to investigate. 

  Thanks for posting to the community!

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  Jake Naydock

  • February 25, 2021 19:15

  

  Hi Kate Larson,

  Thank you for pointing me to that setting, I was not aware of that checkbox. I think we will have to uncheck this regardless of how we perform the mapping, since our NS shipping methods do not align with the CarrierCode required by Amazon.

  I also got some guidance from support on this. The key is to modify the fulfillment saved search to use the custom field I need to map to, while still keeping the "Shipping Carrier" custom label. This should allow us to change the source of the shipping carrier to the custom field with the correct info, without directly changing the mapping in Celigo. I still have to test this change, though. I'll be back here to update this post once I confirm if the change works, hopefully it can help someone else if they run into this issue.

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