Creating a return authorization with only a subset of the items on an order

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4 comments

  • Kate Larson Senior UX Researcher Community moderator

    Ryan Willoughby,

    Here's the recommendation I received from one of our internal experts:

    1. Use an “Items : Replace All Lines” = “true” mapping and then repopulate all the items wanted for the RMA from the source data.  
    2. Make sure the eTail order line ID is set to “use as key to find existing lines".

    I hope that helps! Please let us know how this goes for you.

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  • Permanently deleted user
    Celigo University Level 2: Seasoned
    Engaged

    It LOOKS like a good answer, but Where do I put in that "True" mapping, and where do I make sure the eTail order line ID is set?

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  • Scott Henderson CTO
    Celigo University Level 1: Skilled
    Answer Pro
    Top Contributor

    Here are some quick screenshots.  Hope this helps.

    “Items : Replace All Lines” = “true”

    “use as key to find existing lines"

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  • Permanently deleted user
    Celigo University Level 2: Seasoned
    Engaged

    Oh my goodness!  That DOES help! I'm going to try that!

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