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Change status from Oracle Netsuite to Jira

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  • Stephen Brandt Documentation Manager Community moderator
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    Great Answer
    Top Contributor
    Celigo University Level 3: Master

    For other customers who might have the same question, here's some additional information uncovered by Elisa Dui and Celigo support:

    1. In the Jira Cloud platform - NetSuite template, the flow Jira Cloud platform issues to NetSuite cases has a working example where the ticket status is updated in the opposite direction. See the mapping for issue.fields.status.name => Status (InternalId). Unfortunately, the bidirectional flow doesn't update the Jira status, as requested. 
    2. The Atlassian Jira community contains a reference article with more information on mapping this field

     

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