Requesting a profile update
We are happy to add a profile photo or avatar on your behalf, or correct other profile details. Email us at esd@celigo.com with your request. Please provide a PNG file that meets the following requirements:
- 1:1 aspect ratio
- At least 80x80 pixels
The image will be scaled to fit.
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That is not possible:
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Jeffery Hill
Thanks for letting us know. I'll investigate with ZenDesk. I know some Community members have been able to do this in the past.0 -
Jeffery Hill -
Please try this:- Click your name where it appears as a hyperlink on your post above.
- Then, click it again here:
Does that take you to your profile on https://celigosuccess.zendesk.com? If so, you should be able to upload a photo there that will be propagated to the Community profile. (See https://support.zendesk.com/hc/en-us/articles/4408883199258 for more details.)
Please let me know if that works and I will update our instructions. Thanks!
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Mine is not hyperlinked:
If you click edit profile it has what I sent in my prior screenshot.
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OK, thanks for trying that. I will work with ZenDesk on a resolution and let you know.
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Hi Jeffery Hill -
Unfortunately I've learned that Community members are no longer able to update their own profile photos due to an SSO limitation with the ZenDesk solution we use to host the Community. I'm happy to add a profile photo on your behalf if you can send me a PNG file, and have updated the post above with this information. Thanks again for reporting this issue.
-Kate
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Hi Kate Larson, I received a failed email delivery notification for esd@celigo.com. Is that the correct email?
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Hi Tyler,
Yes, that's correct. I will check with our IT group and find out why it's not working. Sorry about this!
-Kate
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Hello again! This should be resolved now. I just sent an email from an external address to esd@celigo.com and it went through. Please re-send yours. Thanks!
-Kate
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