Requesting a profile update

Comments

9 comments

  • Jeffery Hill Senior Solutions Consultant
    Celigo University Level 4: Legendary
    Engaged

    That is not possible:

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  • Kate Larson Senior UX Researcher Community moderator

    Jeffery Hill
    Thanks for letting us know. I'll investigate with ZenDesk. I know some Community members have been able to do this in the past.

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  • Kate Larson Senior UX Researcher Community moderator

    Jeffery Hill -
    Please try this:

    1. Click your name where it appears as a hyperlink on your post above.
    2. Then, click it again here:
      Does that take you to your profile on https://celigosuccess.zendesk.com? If so, you should be able to upload a photo there that will be propagated to the Community profile. (See https://support.zendesk.com/hc/en-us/articles/4408883199258 for more details.)
      Please let me know if that works and I will update our instructions. Thanks!
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  • Jeffery Hill Senior Solutions Consultant
    Celigo University Level 4: Legendary
    Engaged

    Mine is not hyperlinked:

     

    If you click edit profile it has what I sent in my prior screenshot.

     

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  • Kate Larson Senior UX Researcher Community moderator

    OK, thanks for trying that. I will work with ZenDesk on a resolution and let you know.

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  • Kate Larson Senior UX Researcher Community moderator

    Hi Jeffery Hill -

    Unfortunately I've learned that Community members are no longer able to update their own profile photos due to an SSO limitation with the ZenDesk solution we use to host the Community. I'm happy to add a profile photo on your behalf if you can send me a PNG file, and have updated the post above with this information. Thanks again for reporting this issue.

    -Kate

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  • Jeffery Hill Senior Solutions Consultant
    Celigo University Level 4: Legendary
    Engaged

    Hi Kate Larson, I received a failed email delivery notification for esd@celigo.com. Is that the correct email?

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  • Kate Larson Senior UX Researcher Community moderator

    Hi Tyler,

    Yes, that's correct. I will check with our IT group and find out why it's not working. Sorry about this!

    -Kate

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  • Kate Larson Senior UX Researcher Community moderator

    Jeffery Hill -

    Hello again! This should be resolved now. I just sent an email from an external address to esd@celigo.com and it went through. Please re-send yours. Thanks!

    -Kate

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