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Custom HTTP Import XML Response Hanlding

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5 comments

  • Kate Larson Community moderator Principal Technical Writer
    Celigo University Level 3: Master

    Hi Martin Jahn -
    Thanks for posting to the Community! One more avenue you may want to try is scheduling an office hours session to go through this with one of our solution consultants. 

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  • Martin Jahn Channel Partner
    Engaged
    Celigo University Level 1: Skilled

    Hi Kate Larson - I am not having much luck with the resources I am reaching through the office hours.  The first guy never got back to me after we had our initial session to review the issue and following up with him.  It has now been a couple of weeks.  I have another office hours meeting in a couple of minutes and hopefully it will go better (a different resource). How else do I get support?

    I do not want to go back to the client an tell them we need to move to a different integration platform.

    Thanks,

     

    Martin

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  • Kate Larson Community moderator Principal Technical Writer
    Celigo University Level 3: Master

    Hi Martin Jahn -

    I'm sorry to hear about the lack of follow up, and I hope today's session helps you solve your challenge. We also have a Customer Support team available to assist with technical issues. Please see Submit a support ticket for instructions.

    Thanks,

    Kate

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  • Martin Jahn Channel Partner
    Engaged
    Celigo University Level 1: Skilled

    Kate Larson I have opened several tickets but since I am a partner, so I am immediately directed to Office Hours and the ticket is simply closed.  My Office Hours session yesterday simply gave me a suggestion for a solution using the PostSubmit Hook unfortunately the Celigo resource I was working with have no experience with PostSubmit Hooks so was not sure of the data structure or usage, and given that the documentation is somewhat limited I have still not arrived at a solution.

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  • Courtney Jordan Experience Strategy & Design Director Community moderator
    Celigo University Level 4: Legendary
    Awesome Follow-up
    Top Contributor

    Hi Martin Jahn,

    Thank you so much for letting us know about this experience. I've reached out to your CSM, so hopefully he'll be able to get you to the right person quickly. 

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