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How to prevent resetting Netsuite line item fields when updating opportunity

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3 comments

  • Uma Lakshmi Kanth Garimella Lead Engineer
    Celigo University Level 2: Seasoned

    Hey Nuri,

    Generally, setting the "Items : Item" field resets the line in NetSuite. I would suggest you use a different identifying field like "Items : Line ID" to identify a line uniquely. This would not set the "item" field again hence would not reset the line.

    Please feel free to create a support ticket if you're still stuck, we'll take it up from there.

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  • Nuri Ensing
    Awesome Follow-up
    Engaged
    Celigo University Level 4: Legendary

    Uma Lakshmi Kanth Garimella, thanks for your reply.
    I already have another field set up as a key. However If I do not set Item : Item (InternalId) then I will get an error Please add item. And when I am setting Item its resetting the line values.

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  • Uma Lakshmi Kanth Garimella Lead Engineer
    Celigo University Level 2: Seasoned

    Hey, Nuri Ensing As your operation is "Update" you don't need to set the "Item: item" again for line-level field updates. You just need to tell us the "Line ID" so that we can update that line.

    Can you try and check if you can get the "Line ID" field across and use that?

    You probably might be getting "Please enter a value for Item" as it might be creating a new line instead of updating an existing line. If we have the correct "Line ID" mapping, it should update that line and you will not see this error.

    Feel free to contact Celigo support if you're still stuck on this.

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