NetSuite Magento Refund Question

Ricky Mistry

• October 22, 2021 12:58

Hi there

 

My question is below

 

There is mention in the article of a Cash Refund or a Credit Memo. Article: https://docs.celigo.com/hc/en-us/community/topics/201073187-Magento-2-NetSuite-Integration-App

 

How should these be created in NetSuite. Which flows below are accurate and in line with the Celigo process.

 

Flow 1

- Cash Refund in NetSuite should be created from the RMA

- This is then synched to Magento

 

Flow 2

- Cash Refund in NetSuite should be created from the original Cash Sale

- This is then synched to Magento

 

Flow 3

- Credit Memo in NetSuite should be created from the RMA. A Customer Refund will also need to be created by the Client to close off the Credit Memo

- This is then synched to Magento

 

Flow 4

- Credit Memo in NetSuite should be created from the original Invoice. A Customer Refund will also need to be created by the Client to close off the Credit Memo

- This is then synched to Magento

 

Thank you!

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• 

  sai susmitha vuppala QA Engineer

  • October 26, 2021 11:04

  Hi Ricky Mistry

  We do support all the four flows mentioned above.

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• 

  Ricky Mistry

  • October 26, 2021 15:01

  sai susmitha vuppala thanks for replying

  Pls can you confirm what is the best practise here recommended by Celigo?

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• 

  sai susmitha vuppala QA Engineer

  • October 27, 2021 07:37

  Hi Ricky Mistry,

  We cannot confirm a best practice here, as that decision depends upon the workflow and business process that you are currently following. In your current process, if you are creating CashSale as a billing record for the imported SalesOrder, then you need to follow the CashRefund workflow. Or else if you are creating the Invoice as the billing record, then you need to follow the Credit Memo workflow.
  Can you please confirm what is the billing process you are following here?

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