Another example where the new UI is failing me

Planned

Steve Klett Strategic Partner

• November 05, 2021 16:55
• Edited

Hello,

I'm committed to IO, if I wasn't I wouldn't bother sharing this [unsolicited] feedback, please keep that in mind if I sound like I'm only complaining. I mean, I am complaining, but it's because I want things to be better.

So I'm trying to investigate a reported issue from a client that essentially claims:

Yesterday order XYZ was dropped but didn't show in NetSuite, it's like it was skipped

I found the JSON file in the SFTP archive, pulled the timestamp of when it was created, knew that it typically be processed within 15 minutes in IO. I went to the Run History in the flow and see this:

 

Why are you making me do timestamp calculations? This isn't a social media app, "14 hours ago" is cute, but it's not appropriate or helpful for technically oriented people, not at all.

If there's an internal desire to make the UI feel welcoming and friendly to non technical users, perhaps you can have a "developer mode" that will switch everything to the actual raw data that is truly useful (and expected!) in an integration system.

It's funny (not really), back to my original statement that I was trying to investigate a past run. I can't, the data detail isn't displayed any longer. This is also baffling to me.

1

• Official comment

  

  Akhilesh Goyal Product Manager

  • February 25, 2022 11:38

  

  

  Hello Steve,
  
  I wanted to let you know with the latest release, you will have the option to choose the time format you want to see in the IO. User can set this option in "My Profile" section, You can read more details about this change in this Article.
  
   I would like to thank you again for this valuable feedback! 
  
  Regards,
  Akhilesh Goyal
• 

  Bas van Ditzhuijzen Strategic Partner NetSuite Integration Whiz Salesforce Integration Whiz

  • November 05, 2021 20:18

  

  

  

  

  

  Hey now we might have lost the possibility to see what exactly is happening when, but at instead of that we've got these super insightful charts 😂

  

   

  All jokes aside you are completely correct that investigating flow history is made pointlessly difficult by the new EM2.0 interface. I would really like to know from Celigo why the old dashboard needed to be removed. It's really a huge step backwards in functionality.

  0
• 

  viliandy leonardo Product Management Director

  • November 05, 2021 21:18

  

  

  Steve Klett 

  Steve, we are working on an option to change the display format of date/time field to show the exact date/time. This is currently planned for the next platform update (target release is Feb 2022). 

  We value users' feedback, so please don't hesitate to share what's not working. 

  Thank you

  0
• 

  viliandy leonardo Product Management Director

  • November 05, 2021 21:30

  

  

  Bas van Ditzhuijzen

  Hi Bas, 

  Please follow conversation about adding details to the run history here. Also, please let me know if you are available for a meeting to go over other feedbacks you might have and I'll reach out to you.

  Thank you 

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• 

  Courtney Jordan Experience Strategy & Design Director Community moderator

  • November 11, 2021 17:17

  

  

  

  Hi Steve Klett,

  As always, thank you so much for your insights in helping us to improve this experience - you and Dave are invaluable co-design partners. We've sent you some proposed enhancements that we'd love to get your feedback on, including the date/time default, as Vili mentioned.

  Hello, Bas van Ditzhuijzen, would you be interested in providing feedback on these proposed Q1 enhancements as well? We'd love to get your feedback!

  Thank you both for sharing your pain points and helping us improve the experience!

   

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