Skip to main content

Amazon FBA Replacement Order error

Comments

4 comments

  • Sashikanta Behera QA Engineer

    Hi Cory,

    I am Sashi from the Celigo product team. Allow me to address your query. 

    The replacement orders are the ones for which a buyer replaced the original order due to some reasons like size or color issue etc.. So amazon ships an order marking "IsReplacementOrder": "true" with the same SKU as in the original order and the item of order which got replaced, returns back to the warehouse. 

    Can you please help us and share the retry data for those orders if possible, so we can provide you with a workaround. 

     

    Thanks, 

    0
  • Cory Anderson
    Answer Pro
    Great Answer
    Awesome Follow-up
    Engaged
    Celigo University Level 4: Legendary

    Sashi - I'm not comfortable posting the retry data here as it has customer address info and other things. I would be happy to send it to you directly. Please advise. 

    Thanks,

    Cory

    0
  • Courtney Jordan Experience Strategy & Design Director Community moderator
    Celigo University Level 4: Legendary
    Awesome Follow-up
    Top Contributor

    Hi Cory Anderson,

    Since retry data could potentially contain confidential or PII data, I've created a support ticket on your behalf. Thanks!

    0
  • Justin Bodin
    Great Answer
    Celigo University Level 2: Seasoned
    Engaged

    Hey Cory Anderson if you're using the default order mapping which maps Amount and not Rate, then you can change the Items : Amount mapping to be Multi-field and then use the following formula. It should fix the mapping error that you are seeing which is caused by the missing item price from Amazon.

    {{#if $.OrderItem[*].ItemPrice.Amount}}{{$.OrderItem[*].ItemPrice.Amount}} {{else}}0{{/if}}
    1

Please sign in to leave a comment.