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Resolving flow errors the 'retrying errors' has been spinning for hours

Barb Downey
Awesome Follow-up
Engaged

Resolving flow errors the 'retrying errors' has been spinning for hours. Is there a way to restart it? I know it is browser based so I tried using task manager with no luck. This could be an obvious answer to sorry in advanced :)

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8 comments

Date Votes
  • Tom Santiago Principal Technical Writer Community moderator
    Engaged
    Top Contributor
    Celigo University Level 4: Legendary

    Hi Barb Downey, you can try refreshing the page. Refreshing the page won't interupt the flow itself.

    Tom

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  • Barb Downey
    Awesome Follow-up
    Engaged

    Thanks Tom! I didn't have to. I went back in later and it had refreshed. I think I summited more than I thought I did and it was just doing it's job LOL. Appreciate the response. 

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  • John Esraelo
    • Edited
    Engaged

    Tom, I have over 130,000+ errors and it expects me to "resolve" 1000 at a time.  I need to stop the retries at once, how can I achieve that?

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  • Tom Santiago Principal Technical Writer Community moderator
    Engaged
    Top Contributor
    Celigo University Level 4: Legendary

    Hi John Esraelo, 

    You can cancel a job that's running from the actions column of the dashboard, but if the flow has already run and you have 130,000 errors. It's probably best to determine the source of the errors, fix the problem, and then run the flow again. Have you determined the cause of the errors? 

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  • John Esraelo
    Engaged

    The cause has been determined, fixed, and the retries are still going. That is my concern; how to cancel the retries, canceling the job did not stop the retries. Had taken over 4 hours, finally, it stopped and currently, I am rerunning the process.

    thx anyway :)

     

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  • John Esraelo
    Engaged

    The process seems to be not so reliable at times.. and retrying the same 130k+ records that once were partially successful after clearing the issue at the destination!

    see error

    "socket hang up"
    ECONNRESET
    Microsoft SQL
    Intermittent

     

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  • Akhilesh Goyal Product Manager
    Answer Pro
    Great Answer

    Hello John,


    I apologize for your inconvenience, currently, we don't have any easy way to cancel Retry Run. Currently, we are working on it and we will release it in one of the upcoming releases. 

    For this other issue, it seems like a connection issue with your destination application. If this issue still exists I would recommend you submit a ticket so that our team can look into it in detail.

    Regards,
    Akhilesh Goyal

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  • John Esraelo
    Engaged

    Thank you for the reply, Akhilesh!

    I had another run that had 13k records, imported 2700, then issued the same "intermittent" error message!

    I will have to check / audit the logs and see what's going on.

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