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Syncing Refunds from Shopify to NetSuite without refund line items

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1 comment

  • Mike Meyer

    Sujit Desai We also have this problem. Have you been able to solve this one on your own?

    We see this frequently when a customer discount was missed, and then added in as an order-level refund, or even when doing a partial refund – say customer orders 2 and only 1 is in stock, then they cancel the backorder. 

    I was thinking there might be a handlebars expression that can be mapped with some if/then type of logic. Something along the lines of IF refund_line_items[*].line_item_id is null, THEN map a generic non-fulfillable item into the credit memo. My handlebars skills are a little limited so I'm hoping someone out there has already built a solution.

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