My Zendesk Support tickets have several custom fields which show as
on the Zendesk Support side of the mapping chart
How do I use this field to pull the data from the custom field? Do I put the Field ID from Zendesk into the brackets where the * is? Do I leave the brackets or remove them? (I've tried replacing the * with Field ID with the brackets and it doesn't bring any information over)
Any help from someone who has tried this would be greatly appreciated!
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