How do I set up Custom Field Mapping - Zendesk Support to NS

Rodney Veach

• February 25, 2022 22:24

My Zendesk Support tickets have several custom fields which show as 

custom_fields[*].id

on the Zendesk Support side of the mapping chart

How do I use this field to pull the data from the custom field? Do I put the Field ID from Zendesk into the brackets where the * is? Do I leave the brackets or remove them? (I've tried replacing the * with Field ID with the brackets and it doesn't bring any information over)

 

Any help from someone who has tried this would be greatly appreciated!

1

• 

  Spencer Coplin

  • May 21, 2024 18:03

  Did you ever figure this out? I'm trying to do the same for custom fields in a ticket to map over to SF.

  0

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