TROUBLESHOOTING: Why is my job – within a flow that imports to FTP – seemingly canceled?
Q. I’m checking the status of a flow in my Integration Dashboard, and it appears to be canceled, even though no one on this account attempted to stop it while running. Why was it canceled, and how can I get the data to sync?
A. Celigo support and engineering have worked with customers to isolate this problem to a specific circumstance in a flow that writes to an FTP server or other file provider such as Amazon S3. In affected flows, the transfer step contained a significantly large sample data file, in excess of 10,000 records or 3 MB of data.
Processing that additional data caused a runtime error that forced integrator․io to cancel the flow. In each case, the problem was resolved by reducing the size of the Sample file and running the flow again.
We’re working to fix this problem in an upcoming release. For now, we recommend uploading only the minimum number of records that you need to populate the structure of your destination data when configuring field mapping for an import. In many cases, a single record or a header and row will suffice.
The documented file upload limits remain in effect, and we encourage you to contact support for any further assistance or leave feedback in the comments below.
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Hello,
I have had this issue start and occur on every run of a certain flow since 5/23. This flow has been working correctly for months. There have been no changes at all to the flow to cause this. Please let me know your thoughts.
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Thanks for reporting the issue, chris telep. We have released a couple patches since 2023.5 went live on May 23.
Are you still experiencing the flow's cancelation? If so, we should have support investigating the problem right away.
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Stephen Brandt thank you for reaching out. I was actually able to solve this myself. I used to have a "1" in the Batch size field on the FTP export so during troubleshooting I removed the 1 and this fixed the timeout/ system cancellation error.
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Awesome. Thanks for the follow-up, chris telep. I had thought about removing this post about an older issue, but I suspect that other customers in the same situation will benefit from your experience.
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