TROUBLESHOOTING: Why is my job – within a flow that imports to FTP – seemingly canceled?

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4 comments

  • chris telep
    Awesome Follow-up
    Engaged
    Celigo University Level 4: Legendary

    Hello,

    I have had this issue start and occur on every run of a certain flow since 5/23. This flow has been working correctly for months. There have been no changes at all to the flow to cause this. Please let me know your thoughts.

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  • Stephen Brandt Documentation Manager Community moderator
    Engaged
    Great Answer
    Top Contributor
    Celigo University Level 3: Master

    Thanks for reporting the issue, chris telep. We have released a couple patches since 2023.5 went live on May 23. 

    Are you still experiencing the flow's cancelation? If so, we should have support investigating the problem right away. 

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  • chris telep
    Awesome Follow-up
    Engaged
    Celigo University Level 4: Legendary

    Stephen Brandt thank you for reaching out. I was actually able to solve this myself. I used to have a "1" in the Batch size field on the FTP export so during troubleshooting I removed the 1 and this fixed the timeout/ system cancellation error.

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  • Stephen Brandt Documentation Manager Community moderator
    Engaged
    Great Answer
    Top Contributor
    Celigo University Level 3: Master

    Awesome. Thanks for the follow-up, chris telep. I had thought about removing this post about an older issue, but I suspect that other customers in the same situation will benefit from your experience. 

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