Customer Deposits not being Created Intermittently

Martin Jahn Channel Partner

• April 26, 2022 21:19

Anyone else seeing intermittent issues where Customer Deposits are not being created by the Integration App?

We have 3 sites across 2 clients where the Create Sales Order Flow (scheduled) does not properly trigger the Create Customer Deposits Flow (real time) which means that the cash recorded from customer payments for Shopify orders does not get recorded in NetSuite.  So when Sales Orders get shipped and Billed, the Invoice is NetSuite remains unpaid even though the order was paid for on Shopify.

For one client this has been happening since at least February 2022 and now a second client just found it happening since early April 2022.

I do have Support Tickets are open on this issue.

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  Preston Stratford

  • May 12, 2022 15:38

  Martin, have you received any answers on this? 

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  Martin Jahn Channel Partner

  • May 12, 2022 16:07

  

  

  I've had a few follow-ups with the support team but a resolution/fix has not been provided.  We have however implemented an effective and reliable work around.  We disabled the Create Customer Deposit Flow and added a User Event Script on the Creation of Sales Orders in NetSuite with the appropriate conditions and mappings to create the customer deposit.  It is not ideal as it is not as easy manage as it is all in SuiteScript (code) but it has been 100% reliable.

  I can understand why the Celigo product team separated the Sales Order Flow and Customer Deposit Flow so that each can be enabled independently since the flows are part of the Shopify Integration App and are therefore locked from any edits.

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