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Customer Deposits not being Created Intermittently



  • Preston Stratford

    Martin, have you received any answers on this? 

  • Martin Jahn Channel Partner
    Celigo University Level 1: Skilled

    I've had a few follow-ups with the support team but a resolution/fix has not been provided.  We have however implemented an effective and reliable work around.  We disabled the Create Customer Deposit Flow and added a User Event Script on the Creation of Sales Orders in NetSuite with the appropriate conditions and mappings to create the customer deposit.  It is not ideal as it is not as easy manage as it is all in SuiteScript (code) but it has been 100% reliable.

    I can understand why the Celigo product team separated the Sales Order Flow and Customer Deposit Flow so that each can be enabled independently since the flows are part of the Shopify Integration App and are therefore locked from any edits.


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