Issue with writing CSV data to FTP - it creates the file itself, though the file is empty

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4 comments

  • Scott Henderson CTO
    Celigo University Level 1: Skilled
    Answer Pro
    Top Contributor

    This is really strange.  Are you saying that the file looks correct when you click on the "Download files" link, but then the file on the actual FTP site is empty?  I have never seen anything like this before.

    I def recommend opening a support ticket, and please let the community know the root cause once it is determined.  i.e. was it an FTP permission issue, or maybe some other process was running that is clearing the files, or was there a bug in integrator.io, or a config mistake?

    0
  • Bas van Ditzhuijzen Strategic Partner NetSuite Integration Whiz Salesforce Integration Whiz
    Partner Implementation Certification
    Great Answer
    Answer Pro
    Engaged
    Celigo University Level 4: Legendary

    Hi, Was this ever solved? Having the same issue.

    0
  • Rohit Prasad Senior Product Manager
    Celigo University Level 4: Legendary

    Hi Bas van Ditzhuijzen,

    Thank you for reaching out. We could not replicate the issue and tried multiple options as well. Could you please share the flow zip with me?

    Best Regards,

    Rohit Prasad

    0
  • Bas van Ditzhuijzen Strategic Partner NetSuite Integration Whiz Salesforce Integration Whiz
    Partner Implementation Certification
    Great Answer
    Answer Pro
    Engaged
    Celigo University Level 4: Legendary

    Hi, 

    After some debugging we figured out we needed to turn on 'require socket reuse', as the server was configured to only use one port. So the file was being created but the data-transfer to it was failing.

    0

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