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Unable to create the order in NetSuite for the Shopify order #4498213109943 Failed to save record because Transaction was not in balance. Total = 210.0

Comments

3 comments

  • Sree Vani Amara Senior Product Manager

    Hi Moazam,

    Thank you for reaching out to us. 
    Can you please provide more details? Is this related to POS exchange order?

    Thanks,

    Vani

    0
  • Moazam Saleem

    Hi Vani,

    It's happening when I try to create Cash sales from Shopify Orders then I am facing following error 

    "trans_unbalncd
    ". Do you have any workaround to fix it?

    Thanks,
    Moazam

     

    0
  • Sree Vani Amara Senior Product Manager

    Hi Moazam, 
    I recommend getting help from support, where they can analyse the order json, logs and the settings. You can reach out to our support via https://celigosuccess.zendesk.com. 

    Thanks,

    Vani

     

    0

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