Unable to create the order in NetSuite for the Shopify order #4498213109943 Failed to save record because Transaction was not in balance. Total = 210.0

• 

  Sree Vani Amara

  June 24, 2022 10:59

  Principal Product Manager

  

  

  

  Hi Moazam,

  Thank you for reaching out to us. 
  Can you please provide more details? Is this related to POS exchange order?

  Thanks,

  Vani

  0
• 

  Moazam Saleem

  June 24, 2022 11:03

  Hi Vani,
  
  It's happening when I try to create Cash sales from Shopify Orders then I am facing following error 

  "trans_unbalncd

  ". Do you have any workaround to fix it?

  Thanks,
  Moazam

   

  0
• 

  Sree Vani Amara

  June 24, 2022 11:20

  Principal Product Manager

  

  

  

  Hi Moazam, 
  I recommend getting help from support, where they can analyse the order json, logs and the settings. You can reach out to our support via https://celigosuccess.zendesk.com. 

  Thanks,

  Vani

   

  0

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