Why is auto-billing of partially fulfilled sales orders not supported for Shopify-NetSuite Integration App?

Alex Placito NetSuite Integration Whiz

• July 28, 2022 22:20

Why is the auto-billing of partially fulfilled sales orders not supported for Shopify-NetSuite Integration App?

Just wondering why this wasn't supported and whether it's on the roadmap. I assume it may have to do with sending billing data back to Shopify, but if we aren't doing that, then wouldn't it just be a simple transform from SO -> Inv?

I plan to try adjusting the saved search for auto-billing in the sandbox anyway to see if this lets me do it, but I also fear doing this that updating the settings at all will override my search criteria back to only looking for Pending Billing.

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  Sree Vani Amara Principal Product Manager

  • August 01, 2022 07:29

  

  

  

  Hi Alex,
  Thank you for reaching out. We have an enhancement planned. Would like to understand your use case. Would you be interested in a 30-minute call with me? If so, you can book a meeting directly  using the link here: https://calendly.com/sreevani-amara/30min.

  Thanks,

  Vani

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  Michael Flynn

  • January 13, 2023 19:45

  Hi Vani, 

  Is there any update here? I have a number of customers who have the need for partial billing. They mostly capture funds up front, so there's no authorization/capture issue. We could invoice in Netsuite, but the way Integrator.io handles tax would be lost. Also this causes a problem for refund today. The app is great at knowing if an order has been invoiced, to generate the refund against the invoice, if not against the deposit. It cannot handle a partial at this time though. 

   

  Thanks,

  Mike

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  Sree Vani Amara Principal Product Manager

  • January 16, 2023 06:23

  

  

  

  Hi Mike,

  Thank you for reaching out. It is still in the backlog. Would like to understand the use case better .Would you be interested in a 30-minute call to discuss the use case? If so, you can book a meeting directly using the link here: https://calendly.com/sreevani-amara/30min.

  Thanks,

  Vani

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  Diego Terra

  • March 23, 2023 20:36

  Hi,

  Are there any updates on this enhancement?

  Best

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  Sowmik Sengupta

  • April 21, 2023 05:44

  Any updates? We need it urgently or an workaround on how to generate the invoice in NetSuite without losing the tax. Sree Vani Amara 

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  Sree Vani Amara Principal Product Manager

  • April 21, 2023 16:49

  

  

  

  Hi Sowmik,

  Thank you for reaching out. At this time, we don't have plans to support this feature. This can be achieved via custom flows. 
  
  Thanks!

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  Sowmik Sengupta

  • April 21, 2023 17:11

  Hi Sree Vani Amara,
  Thanks for the clarification. I see that one of the users also commented - "We could invoice in Netsuite, but the way Integrator.io handles tax would be lost."

  I have the same problem. The tax is getting lost if I invoice the Shopify<>Celigo orders via NetSuite. Is there a workaround recommended?

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  Sowmik Sengupta

  • April 21, 2023 17:36

  Hi Michael Flynn,
  We have the same problem with auto billing of partially fulfilled orders and I saw your note:

  "We could invoice in Netsuite, but the way Integrator.io handles tax would be lost.". 

  In our case too, the taxes are getting lost. Are you aware of any workaround to address that when we invoice partially fulfilled orders from NetSuite?
  
  Thanks,
  Sowmik

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