Why is auto-billing of partially fulfilled sales orders not supported for Shopify-NetSuite Integration App?

Comments

8 comments

  • Michael Flynn

    Hi Vani, 

    Is there any update here? I have a number of customers who have the need for partial billing. They mostly capture funds up front, so there's no authorization/capture issue. We could invoice in Netsuite, but the way Integrator.io handles tax would be lost. Also this causes a problem for refund today. The app is great at knowing if an order has been invoiced, to generate the refund against the invoice, if not against the deposit. It cannot handle a partial at this time though. 

     

    Thanks,

    Mike

    1
  • Sree Vani Amara Principal Product Manager
    Engaged
    Answer Pro
    Celigo University Level 4: Legendary

    Hi Alex,
    Thank you for reaching out. We have an enhancement planned. Would like to understand your use case. Would you be interested in a 30-minute call with me? If so, you can book a meeting directly  using the link here: https://calendly.com/sreevani-amara/30min.

    Thanks,

    Vani

    0
  • Sree Vani Amara Principal Product Manager
    Engaged
    Answer Pro
    Celigo University Level 4: Legendary

    Hi Mike,

    Thank you for reaching out. It is still in the backlog. Would like to understand the use case better .Would you be interested in a 30-minute call to discuss the use case? If so, you can book a meeting directly using the link here: https://calendly.com/sreevani-amara/30min.

    Thanks,

    Vani

    0
  • Diego Terra

    Hi,

    Are there any updates on this enhancement?

    Best

    0
  • Sowmik Sengupta

    Any updates? We need it urgently or an workaround on how to generate the invoice in NetSuite without losing the tax. Sree Vani Amara 

    0
  • Sree Vani Amara Principal Product Manager
    Engaged
    Answer Pro
    Celigo University Level 4: Legendary

    Hi Sowmik,

    Thank you for reaching out. At this time, we don't have plans to support this feature. This can be achieved via custom flows. 

    Thanks!

    0
  • Sowmik Sengupta

    Hi Sree Vani Amara,
    Thanks for the clarification. I see that one of the users also commented - "We could invoice in Netsuite, but the way Integrator.io handles tax would be lost."

    I have the same problem. The tax is getting lost if I invoice the Shopify<>Celigo orders via NetSuite. Is there a workaround recommended?

    0
  • Sowmik Sengupta

    Hi Michael Flynn,
    We have the same problem with auto billing of partially fulfilled orders and I saw your note:

    "We could invoice in Netsuite, but the way Integrator.io handles tax would be lost.". 

    In our case too, the taxes are getting lost. Are you aware of any workaround to address that when we invoice partially fulfilled orders from NetSuite?

    Thanks,
    Sowmik

    0

Please sign in to leave a comment.