Microsoft Outlook Mail multiple mail accounts sync to Netsuite

Answered

Michael Salib Strategic Partner Salesforce Integration Whiz NetSuite Integration Whiz

• July 29, 2022 18:17

Hello,

is there a way to get mail sent/received from outlook, for multiple mail accounts ?

a client wants all his employees mail accounts to sync info to Netsuite.

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• 

  Balasubramanian Mahadevan Community manager Senior Technical Writer

  • August 12, 2022 05:52
  • Edited

  

  

  Hi @Michael Salib,

  Thank you for reaching out to us with your query. To answer your query, Microsoft’s API documents state that only one user’s account can be synced to NetSuite. The sharer’s userId is required to access the shared folder, thereby restricting access to one user’s account at a time.

  The possible solutions that can be implemented are as follows:

  • Create one flow per user with a separate connection
  • If possible, CC or BCC an admin user from the client’s organization and use the admin user to authenticate the flow.
  • For incoming emails received from outside the organization, check with Microsoft or the customer’s IT team if the synchronization process can be applied for such emails as well.

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