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Gift Card not added on Shopify to NetSuite Request

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2 comments

  • Anitha Abraham Community manager Principal Technical Writer
    Celigo University Level 3: Master

    Carolina oxoby I've moved your post to the Shopify - NetSuite Integration App forum for better visibility.

     

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  • Jason Craveiro

    That setting option you have populated with "Shopify Gift Card" is what's used to track the redemption of a gift certificate on an order, not the original sale of the gift certificate.

    Don't have any experience using native Shopify Gift Certificates (we use Rise.ai), but you need to create the Gift Certificate Item in NetSuite that matches the item in Shopify (SKU, Variant ID, Product ID). Or alter your settings to give a generic NetSuite SKU for Celigo to post to when the item in Shopify isn't found in NetSuite ("Shopify Unknown Item" for example).

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