Netsuite Sales Orders to Shopify - Order Location

Paul Anderson

• October 28, 2022 14:00

Good day,

 

I am able to sync Sales Order from Netsuite to Shopify, my issue is that when looking at the Order in Shopify, the Location is incorrect even when I specify the order.location_id in the mapping. How do I get the two to sync correctly?

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• 

  Saikumar Rachamalla Docs Team Lead Principal Technical Writer

  • January 25, 2023 11:29

  Thanks for working with Support on this issue!

  Happy posting!

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  Mauricio De la Torre

  • October 21, 2023 02:23

  Saikumar Rachamalla irhene umali Do you guys have an update on this? Thanks! 

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  Saikumar Rachamalla Docs Team Lead Principal Technical Writer

  • October 25, 2023 06:22
  • Edited

  Mauricio De la Torre I have gone through the support ticket raised by Paul Anderson and understood that the issue was related to Shopify. Here is the summary:

  For some reason, Shopify interpreted the location incorrectly. We recommended reaching out to Shopify Support and check why the data we passed to Shopify is not reflected. Prior to that, please make sure that the Settings > General> Map NetSuite locations with Shopify locations setting in your integration app have been correctly mapped to the right locations. 

  If this doesn't resolve your issue, please raise a support ticket and we are happy to help.

  Thanks!

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