Rob Riccio
Activity overview
Latest activity by Rob Riccio-
Rob Riccio commented, I attempted to Re-Authorize, but the login to authorize workflow is not set up right, so it doesn't do anything. I used the extend expiry, which is fine, but it seemed like re-authorization was th...
-
Rob Riccio commented, Tom Santiago There are some configuration settings that do not carry over when cloning a flow - like Next Flow step. I'm guessing there are others I'm not recalling of the top of my head. But it ...
-
Rob Riccio commented, Tom Santiago should Manager Level users be able to submit tickets? I didn't see that addressed in the article as to who has that authority, if it is reserved only for Admins. Had a manager user w...
-
Rob Riccio commented, UPDATE: the quotes seem to have been causing the issue on the criteria value, not being returned as a string in the input data: if (options.record.SFY_data[0].SFY_app_id === "167285" should be: i...
-
Rob Riccio commented, Hi Tyler Lamparter - I have a very similar related follow up; I'm now trying to branch for criteria = Shopify app_id from Shopify order data from a single order lookup based on {{shopify_order_id}}...
-
Rob Riccio commented, Thanks Kate - your understanding of the difference that would make is much appreciated!
-
Rob Riccio commented, Kate Larson - is there a way to set the buffer time on auto-resolution ? Most of the notices we get are followed shortly after by an 'Auto-Resolved' email. Can we modify the waiting period (e.g. ...
-
Rob Riccio commented, Hi Tyler, Thank you; I came to the same conclusion myself this morning by process of elimination, and your answer certainly would have helped if I hadn't! Just checking - when you said: If so, w...
-
Rob Riccio created a post, Using Import Filter on step after Lookup
I built a flow with a lookup to get Shopify Transaction data, and renamed the fields with lookup transformation and returned Results Mapping of data : SFY_data. Defining a branch condition, I can s...
-
Rob Riccio commented, This is welcome news - I've lost count of the number of times we've had errors waiting on investigation (often by Celigo support themselves), and therefore not 'Resolved', but also not something th...