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Inventory Flow in Shopify is Successful, but Updates all Items to a Quantity of "0"
Problem: The Inventory flow in Shopify runs successfully, but updates all items to a quantity of "0". Explanation: A NetSuite issue (#488368) causes a key element of the saved search grouping to st...
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Incorrect Carrier Information in the Shopify-NetSuite Integration App
Issue: The incorrect Carrier information is being sent over with the Fulfillment in the Shopify-NetSuite Integration App. Resolution: Out of the box, the Integration App does not set the Carrie...
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In the Shopify-NetSuite Integration App, are "Paid" and "Authorized" Transactions the same when Importing Orders?
Q: If orders are coming in as a "Paid" status and our Integration App says "Authorized", would both be imported? A: Yes, this is due to the current design of the Integration App. When a user sele...
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How Do I Handle Credit Card Information on a Test Order in the Shopify Integration App?
Q: I want to run some test orders through the Shopify Integration App. How do I handle the credit card data? Should I use real data or fictitious data, or something else? A: There are a few ways t...
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How to Import Shopify Mass Orders into NetSuite
Issue: We want to load test Shopify Orders pushing into NetSuite. We have a production site full of orders. We would like to pass those orders or somehow mass creates orders in Shopify that would t...
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Shopify-NetSuite Integration App Not Processing Gift Certificates Quantity Correctly
Issue: An order was placed in Shopify with three gift cards at $500 each for a total of $1500, but the Integration App imported only a quantity of one, and not three, therefore only showing a tot...
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In the Shopify-NetSuite Integration App, is the Gift Card Amount Redeemed Transaction Held in the Order Record?
Q: In the Shopify-NetSuite Integration App, is the gift card amount redeemed transaction held in the original order record? A: Placing an order in Shopify with a Gift Card redemption creates a se...
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Why is my Shopify-NetSuite Integration App Creating Duplicate Customers in NetSuite?
Q: Why is my Shopify-NetSuite Integration App creating duplicate customers in NetSuite? A: Upon investigation, it was discovered that one customer was created at 7:02.23 through the Order Flow and ...
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Duplicate customer records being created In NetSuite while using the Shopify Integration App
Issue: We are encountering an issue in the Shopify-NetSuite Integration App where it is creating a duplicate customer record in NetSuite. It is happening when a customer places a second order. They...
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Shopify Order Import SKU Lookup Error
Description: For the Shopify Order Import and Item Mass Update flows, the Integration App looks for the SKU of an item in NetSuite by searching for the SKU in the ItemID field. The following erro...