Note: Customers onboarded from 2026 onward are provisioned on the highest tier, while edition-specific information is retained for legacy customers.
The following integration flows are available in the Shopify-NetSuite integration app based on the edition you have purchased:
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Starter (previously "standard") edition:
- Imports/Updates Customers from Shopify to NetSuite
- Imports Sales Orders from Shopify to NetSuite
- Imports Cash Sale from Shopify to NetSuite
- Imports Order Transactions from Shopify to NetSuite
- Exports Fulfillments from NetSuite to Shopify
- Exports Inventory Levels from NetSuite to Shopify
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Standard edition:
- Everything in Starter plus
- Exports Items from NetSuite to Shopify (including Variations, Images, Attributes)
- Exports Billing Information from NetSuite to Shopify
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Premium edition:
- Everything in Standard plus
- Exports Order Cancellations from NetSuite to Shopify
- Exports Refunds from NetSuite to Shopify
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Shopify Markets edition:
- Everything in Premium plus
- Sync Shopify order duties from Shopify to NetSuite
- Sync records in local currency from Shopify to NetSuite
- Sync GST/VAT for the customer country from Shopify to NetSuite
All editions — Celigo AI assist add-on:
- Summarize Shopify order, refund, or RMA case with Celigo AI
- Triage failed Shopify order syncs with Celigo AI
AI assist is free and doesn't need an add-on license. Celigo installs the AI assist add-on on every existing Shopify - NetSuite integration app, for every store. On a new integration app or a new store, install it from the Add-ons tab. For more information, see Use Celigo AI assist for Shopify - NetSuite orders.
By subscribing to the "Additional Store - Add-On", you can connect multiple Shopify stores to a single NetSuite instance. For more information, contact our Sales team.