NICE CXone manages all voice and digital customer interactions across the complete journey in one complete CX platform.
Set up a connection
After you start the connection, configure it in the Create connection panel and complete all of the required * authentication settings:
|Name your connection *
|Enter a clear and distinguishable name.
Throughout integrator.io imports and exports, you will have the option to choose this new connection. A unique identifier will prove helpful later when selecting it from a list of the connections in your account.
|API type *
|Choose your NICE CXone API type:
|Enter your NICE CXone account domain. For example, if your NICE CXone account URL is
xyz.niceincontact.comis your domain.
|Version * (This setting is visible only when you select the Admin, Agent, Patron, Real-time data, or Reporting API type)
|Enter your NICE CXone API version.
|OAuth 2.0 client *
Select the OAuth 2.0 client that stores the client ID and client secret provided by the NICE CXone supported team. For more information on how to retrieve the client ID and client secret, see Application registration.
To add an OAuth 2.0 client and configure your credentials, click the plus (+) button. Click the edit ( ) button to modify a selected OAuth 2.0 client. For more information, see Create an OAuth 2.0 iClient resource.
Tip: This connector documentation describes only the settings shown for the Simple view. For the corresponding HTTP settings, see OAuth 2.0 auth universal connector documentation.