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Set up a connection to RingCentral

RingCentral is a cloud communications platform that lets businesses send and receive calls or texts across multiple devices.

Note: If you want to connect to the Contact center API, Celigo recommends using the Nice CXone connector.

Set up a connection

After you start the connection, configure it in the Create connection panel and complete all of the required * authentication settings:

Setting Instructions
Name your connection * Enter a clear and distinguishable name.
Throughout integrator.io imports and exports, you will have the option to choose this new connection. A unique identifier will prove helpful later when selecting it from a list of the connections in your account.
API type * Choose your RingCentral API type:
  • MVP: Choose to access message, voice, and phone API details
  • Video: Choose to access video API details
  • CX: Choose to access the voice and digital API details

Setting Instructions
Environment *

Select your RingCentral account environment type:

  • Production: if your RingCentral account URL is
    https://platform.ringcentral.com
  • Sandbox: if your RingCentral account URL is
    https://platform.devtest.ringcentral.com
OAuth 2.0 client *

Select the OAuth 2.0 client that stores the client ID and client secret provided by RingCentral.

Fetch data How to retrieve the client ID and client secret

To add an OAuth 2.0 client and configure your credentials, click the plus (+) button. Click the edit ( ) button to modify a selected OAuth 2.0 client. For more information, see Create an OAuth 2.0 iClient resource.

How to retrieve the client ID and client secret

  1. Sign in to your RingCentral developer account.
  2. Navigate to Console > Apps.
  3. Click Create app, select REST API app, and click Next.
  4. Enter an App name and integrator.io Redirect URI.
    • For NA: paste https://integrator.io/connection/oauth2callback
    • For EU: paste https://eu․integrator.io/connection/oauth2callback
  5. Click Create. You will be navigated to the app dashboard.
  6. Copy the Client ID and Client secret.

Setting Instructions
Product type * Select your RingCentral CX product type (either Digital or Voice).
Account name * (This setting is visible only when you select the Digital product type) Enter your RingCentral account name (subdomain).
Platform hostname * (This setting is visible only when you select the Digital product type) Enter your RingCentral platform hostname (domain).
Token * Enter your RingCentral account token.
Multiple layers of protection, including AES 256 encryption, are in place to keep your token safe. When editing this connection, you must re-enter this value each time; it is stored only when the connection is saved and never displayed as text.

Tip: This connector documentation describes only the settings shown for the Simple view. For the corresponding HTTP settings, see OAuth 2.0 auth universal connector documentation.

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