When you fulfill, cancel, or close a BigCommerce order in NetSuite, the BigCommerce - NetSuite integration app sends that change back to BigCommerce. The fulfillment flow adds shipment and tracking details to the BigCommerce order, and the cancellation flow cancels the order in BigCommerce. This article is for integrator.io users who keep BigCommerce order status current from NetSuite.
Sync fulfillments
The NetSuite Fulfillment to BigCommerce Shipment Add flow exports shipping and fulfillment data from NetSuite to BigCommerce on a schedule. It uses the saved search selected in NetSuite Saved Search for syncing item fulfillments, in Settings > Fulfillment. To run it, go to Flows > Fulfillment in the integration app, and select Run for the flow.
- Both complete and partial shipments are supported.
- All tracking numbers are exported, whatever shipping carrier you use, such as USPS, UPS, or FedEx. A fulfillment with several tracking numbers is synced with the numbers separated by commas.
- BigCommerce accepts only tracking numbers from 4 to 50 characters long. Tracking numbers outside this range aren't accepted.
- The BigCommerce order status isn't changed to Shipped.
- Fulfillment emails aren't supported.
Sync cancellations
The NetSuite Cancellation to BigCommerce Cancellation Add flow exports canceled orders from NetSuite to BigCommerce. When an order is canceled or closed in NetSuite and you run the flow, the integration app updates the order's status in BigCommerce to canceled. Partial order cancellations aren't supported.
- In the integration app, go to Settings > Cancellation.
- For NetSuite Saved Search for syncing cancelled orders, select the saved search for canceled orders. To load canceled orders that aren't exported to BigCommerce, refresh the list.
- Select Save.
- Go to Flows > Cancellation, and select Run for NetSuite Cancellation to BigCommerce Cancellation Add.
The Dashboard shows the status of the run.